Shipping policy

Last updated: October 9, 2026

Online retail checkout on wifreo.com is currently available only for orders shipped to eligible addresses within the United States. We are preparing to expand online ordering to additional markets as fulfillment, compliance, and customer support arrangements become ready.

This Shipping Policy applies to products marked Online Retail. Shipping terms for Wholesale / Made to Order and Custom / OEM orders will be confirmed separately in the quotation or order agreement.

Order Processing

Online retail orders are typically processed within 2–5 business days, excluding weekends and public holidays. You will receive a shipping confirmation email with tracking information after your order has been dispatched.

Delivery estimates begin on the date the order ships and do not include processing time.

United States Shipping

China Fulfillment — Standard Shipping

• Orders under $80 USD: $9.99 USD
• Orders of $80 USD or more: Free standard shipping
• Estimated delivery: 15–25 days after dispatch

This is our standard shipping option for eligible online retail products fulfilled from our facility in China. Available shipping methods are confirmed at checkout. Some non-standard address types or remote destinations may be unavailable depending on carrier coverage.

Tracking Your Package

Use the tracking number from your shipping confirmation email. Please allow 2–5 days after dispatch for the first tracking update to appear.

You can also track most packages directly at 17TRACK:
https://www.17track.net/en

For USPS packages, use the USPS tracking page:
https://tools.usps.com/go/TrackConfirmAction_input

Delivery Delays

Delivery times are estimates rather than guaranteed arrival dates. Customs processing, weather, carrier disruptions, peak seasons, incorrect addresses, and other circumstances outside our control may cause delays.

If tracking has not updated for more than 7 business days, or if your package has not arrived within 30 days of the shipping confirmation, please contact us so we can investigate with the carrier.

Shipping Address Changes

Please check your shipping address carefully before placing an order. If you need to make a correction, email us as soon as possible.

We cannot guarantee that an address can be changed after an order has been dispatched. Additional costs caused by an incorrect or incomplete address may be the customer's responsibility.

Customs and Import Processing

Orders fulfilled from China may be reviewed by U.S. customs authorities. Requirements and processing times can vary.

If a carrier or customs authority contacts you about an unexpected charge or document request, please contact us before taking further action so we can help verify the request.

Contact Us

For shipping or tracking assistance, email info@wifreo.com. Please include your order number and tracking number, if available.